Do you use a photo of me in a profile, how can I report it?

Photo thefts are very common problems that we know how to deal with. The first thing is to stay calm, and follow the steps that we indicate.

It is no use reporting the problem to a friend of yours or your partner. The one who has to contact us must be the affected person.

If you have a profile in the app, open the user's profile, and use the function to report abuse, using the reason "identity theft". Attention, poorly categorized reports will not be attended.

If you do not have a profile in the app, you can contact us from the help/contact menu on the front page of the web, indicating the number of the profile you are reporting.

After making this report, one of our agents will contact you by email to assist you within approximately 2 days to request the information below.

=> If the photo shows your face

The process is very simple, and you will only have to send us the following. Write on a piece of paper in large letters, "" followed by today's date, and take a selfie holding this piece of paper. It is very important that your arm looks good holding the paper. We will reject the photos that will not be made following these recommendations.

=> If the photo is not of the face

The process is a little more complicated, since you will have to find a way to prove to us that the photo in question is owned by you, and link it to you.

Each photo is different, so we don't pretend that all the possibilities are listed here, but here are some hints on how you can proceed to prove that it is your photo:
- Sending us the original photo, without recompressing, with original metadata and without retouching, is always a good first step.
- You can send us the original photo without cropping, where you can see your face.
- You can send us a photo of the same series taken on the same day, where your face can be seen.
- You can send us a photo taken in the same room or with common elements of the photo, leaving no room for doubt.
- If you have elements or characteristic body features, such as tattoos, scars, moles, these can help you link the photo with your person more easily.

You will also have to prove your identity by sending a selfie as described in the first paragraph.

We review all cases, giving priority to well-documented cases.